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Official Service Agreement

Terms & Conditions

Welcome to PrimeDigit Solutions Pvt Ltd. By accessing our website or using our software and digital services, you agree to comply with and be bound by these Terms & Conditions.

Effective Date: 06 October 2026
Entity: PrimeDigit Solutions Pvt Ltd
Jurisdiction: Karachi, Pakistan

Welcome to PrimeDigit Solutions Pvt Ltd. By accessing our website or engaging us for software, mobile applications, web systems, or digital consultancy, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

01

Our Services

PrimeDigit Solutions provides professional digital and technology services including, but not limited to:

  • Website Development (custom web apps, responsive portals, corporate platforms)
  • Mobile App Development (native iOS & Android, cross-platform Flutter/React Native)
  • Custom Software Development (cloud platforms, enterprise ERPs, microservices)
  • UI/UX Design (product design systems, wireframes, prototypes)
  • E-Commerce Solutions (online stores, inventory, checkout pipelines)
  • Payment Gateway Integration (JazzCash, Easypaisa, Visa, Mastercard, 1Link, Stripe)
  • School Management Software & Learning Management Systems (LMS)
  • Healthcare & Business Management Solutions (telemedicine, clinic CRM)

Scope Confirmation

The exact scope, milestones, technical deliverables, and acceptance criteria for each project will be mutually agreed in writing with the customer before development begins.

02

Project Requirements

Customers are responsible for providing accurate and timely information, content, documentation, branding assets (logos, typography, images), server credentials, and other materials required for their project.

Delays caused by missing information, delayed client feedback, pending approvals, or customer-side requirements may directly affect the project delivery timeline and scheduled milestones.

03

Pricing & Payment

Project prices and payment milestones are communicated clearly through formal quotations, commercial proposals, or signed service agreements.

Depending on the project scope and complexity, PrimeDigit Solutions may require an advance mobilization deposit before work commences. Any remaining balances will become payable according to the agreed milestone schedule or upon project handover.

04

Changes & Additional Work

Work requested outside the originally agreed project scope, functional specifications, or revision limits may result in additional charges and timeline adjustments.

Any additional features, architecture modifications, third-party integrations, or major design revisions will be documented, estimated, and approved before implementation whenever reasonably possible.

05

Delivery

Estimated delivery timelines depend upon project complexity, scope depth, timely customer feedback, and third-party API/gateway approvals.

A project may be considered delivered when the agreed software, digital services, or agreed phase milestone has been completed, tested, and made available to the customer via staging, production deployment, or digital repository.

06

Customer Responsibilities

Customers must ensure that all materials, data, trademarks, images, and content provided to PrimeDigit Solutions do not violate applicable laws, intellectual property rights, or third-party copyrights.

Customers are strictly responsible for obtaining any necessary commercial licenses, regulatory permits, merchant approvals, or corporate authorizations required for their content, software purpose, or business operations.

07

Intellectual Property

Unless otherwise agreed in writing, ownership and licensing rights for source code, designs, templates, custom modules, and project deliverables will be determined according to the applicable quotation, commercial agreement, or upon full clearance of all outstanding payments.

Third-party libraries, open-source dependencies, APIs, plugins, fonts, stock media, and third-party frameworks remain subject to their respective copyright licenses.

08

Third-Party Services

Certain digital projects require integration with external third-party services, including web hosting providers, cloud servers (AWS, Google Cloud, DigitalOcean), payment gateways (JazzCash, Easypaisa, Stripe), SMS aggregators, mapping APIs, and merchant accounts.

Third-Party Independence

PrimeDigit Solutions is not responsible for outages, service interruptions, policy shifts, pricing adjustments, API deprecations, or gateway account rejections caused by independent third-party service providers.

09

Prohibited Use

Customers and users must not use our software, website, or services for:

  • Unlawful activities, illegal gambling, fraud, pyramid schemes, or scams
  • Unauthorized financial transactions or money laundering
  • Intellectual property infringement, unauthorized piracy, or counterfeiting
  • Distribution of malicious software, malware, ransomware, or phishing campaigns
  • Any activity prohibited by applicable law or by payment gateway/technology partner acceptable use policies
10

Limitation of Liability

PrimeDigit Solutions will make reasonable commercial efforts to deliver services professionally, securely, and in accordance with the agreed technical specifications.

To the maximum extent permitted by applicable law, PrimeDigit Solutions is not responsible for indirect, incidental, or consequential losses caused by third-party hosting failures, external cyber incidents, unauthorized customer credential sharing, or circumstances outside our reasonable control (force majeure).

11

Changes to Terms

We reserve the right to update or revise these Terms & Conditions from time to time. Any revisions will be published on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the modified terms.

12

Contact

If you have any questions or require legal clarification regarding these terms, please contact:

PrimeDigit Solutions Pvt Ltd

Corporate office and registered technology provider.

Registered Office

Shop No. 1, Main Road, Mustafa Muhalla, Bin Qasim, Malir, Karachi, Pakistan

Telephone
+92 306 0335522
WhatsApp
+92 306 0335522