Refund & Cancellation Policy

If a customer requests cancellation before substantial work, architectural design, or dedicated resource allocation has started, the refund request may be considered.

Any approved refund at this pre-development stage will be processed after deduction of applicable payment-gateway processing charges, transaction fees, administrative expenses, or preliminary consultation costs.

Once development, UI/UX design, customization, architectural research, third-party integration, or codebase construction has started, payments may become non-refundable.

Payments for digital services, completed development phases, deployed applications, deliverable code, design packages, or milestones that have already been finalized and delivered to the customer are strictly non-refundable.

If the customer chooses to cancel an active project after work has commenced, PrimeDigit Solutions will calculate the total amount payable based upon:

• Actual engineering hours and design work completed up to the date of cancellation notice
• Development resources and specialized engineers allocated to the schedule
• Non-refundable third-party costs, APIs, domains, or software licenses incurred

If an excess amount remains refundable after this calculation is completed, it will be refunded to the customer accordingly. If the work performed exceeds payments received to date, the customer remains responsible for settling the outstanding balance for work completed.

Payments disbursed to third-party providers on behalf of the customer—including web hosting packages, domain registrations, SSL certificates, premium software plugins, commercial themes, SMS gateways, and payment provider verification charges—are non-refundable where the external provider does not grant a refund.

If a delivered software module or digital service materially fails to match the agreed project scope or functional specifications, the customer must notify us within a reasonable period (typically within 7 business days of milestone handover).

Where a refund is approved by our billing committee:

• The refund will normally be credited back through the original payment method used (bank transfer, payment gateway, etc.) or another mutually agreed banking method.
• Processing and settlement times depend upon the customer's bank, financial institution, or payment service provider (typically 5 to 10 business days).

To submit a cancellation or refund request, please contact our billing team with formal documentation:

Each request will be reviewed fairly and thoroughly according to the applicable project agreement, milestone sign-offs, and factual circumstances.